RETURNS & EXCHANGES
A return or exchange can be made within a period of 30 days from the date of purchase with the original invoice. ALFRED SUNG reserves the right to refuse a return or exchange if the goods are used or damaged, or if you do not have a return authorization number. Returned merchandise must be in perfect condition, with tags and original packaging. Returned merchandise without online purchase invoice and/or authorization number will not be accepted. Unfortunately due to shipping regulations fragrance cannot be returned or exchanged.
How Do I Return An Item?
If you are not satisfied with your ALFRED SUNG online purchase, please contact customer service at firstname.lastname@example.org with your order number and the reason of the return to obtain a return authorization number.
Write the authorization number on the original invoice and send it back with the item to be returned.
Return expedition fees are the customer’s responsibility.
Initial shipping fees will not be refunded and will be deducted from the total amount refunded.
Can I return a Sale or Discounted Purchase?
All on sale, discounted items and fragrance are considered final sale, no exchanges or returns will be allowed.